Stay in Control

At Cericex Responsible Gaming —
Keep it fun, No harm

Gaming is entertainment, not an obligation. Cericex believes every player deserves to enjoy it in a healthy way. Our responsible gaming tools and guidelines are here to help you maintain that balance.

18+ Adults Only
Limit Controls Stay in control
24/7 Support We're Here When You Need Us
Caution

Gaming can be addictive. Play responsibly and stay within your budget.

Caution

Gaming can be addictive. Play responsibly and stay within your budget.

Our Protection Features

Cericex Responsible Gaming Tools

We want you to stay in control at all times. To help with that, Cericex has built a set of powerful tools.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once set, there is no way to exceed your budget.

Time Limits & Reminders

You'll receive automatic reminders after set play periods. Many players lose track of time — this tool keeps you aware.

Cooldown Break

Take a voluntary break from 24 hours up to 30 days. During this time, no games can be played on your account.

Self-Exclusion

You can close your account for a period of 6 months to 5 years. You will not be able to return until the period has ended.

Gaming History Review

Track how long you have played and how much you have spent — review the information transparently and reassess if needed.

Minor Protection

Cericex strictly prohibits access to anyone under 18. No account is activated without KYC verification.

1 What does Responsible Gaming mean?

Responsible Gaming means treating gaming as a controlled source of entertainment — not a solution to life's problems. Cericex believes every player should bet within their financial means and have the courage to stop when the time comes.

When participating in online casino games or Sports Betting, remember — there are no guaranteed wins. Every game outcome is determined by a Random Number Generator (RNG), which is completely impartial. Chasing losses by placing bigger bets is never a sound strategy.

At Cericex, responsible gaming is more than a policy — it is a core value. We want you to enjoy gaming over the long term, free from stress or hardship.

Enjoy gaming freely — but within limits. The fun is what matters; winning is just a bonus.

2 Recognize the Signs of Addiction

Gaming addiction develops gradually. Often you may not realize when casual entertainment has turned into a problem. Watch out for the following signs:

  • You are spending beyond your budget and regretting it afterward.
  • You keep returning to games to try to win back money you've lost.
  • You have tried to stop gaming but cannot.
  • You are hiding your gaming from family or friends.
  • Prioritizing gaming over work, studies, or relationships.
  • Feeling restless, angry, or frustrated when you cannot play.
  • Using gaming as a way to solve financial problems.

If three or more of the above signs apply to you, please contact our support team or consider the self-exclusion option.

3 The Golden Rules of Responsible Gaming

Follow these fundamental guidelines in line with Cericex's Responsible Gaming policy:

  • Set a Budget First: Decide how much you are willing to spend before you start playing. Stop when you reach that limit.
  • Set Time Limits: Decide how long you will play each day and set an alarm.
  • Never play with borrowed money: Never place bets with borrowed funds or money set aside for essential expenses.
  • Don't Play When You're in a Bad Mood: Avoid gaming when you're angry, frustrated, or under the influence of alcohol.
  • Be realistic about your chances of winning: Casino games carry a house edge. Winning consistently over the long term is not possible.
  • Take Regular Breaks: Take at least a 10-minute break every hour.
  • Be Open with Family & Friends: If there's nothing to hide, there's nothing to worry about.

Responsible gaming is not just for yourself — it is for your family and loved ones too. At Cericex, we are committed to supporting every member in maintaining a healthy gaming lifestyle.

4 Self-Exclusion & Break Methods

If you feel you need a short break or a longer time away from gaming, Cericex is fully here to support you. See the options available below:

Cooldown

24 hours to 7 days

Short-Term Break

1 week to 1 month

Long-term Exclusion

6 months to 5 years

Permanent Closure

Permanent Account Closure

To request Self-Exclusion, email [email protected]. Your account cannot be reactivated before the period ends — this is intentionally strict.

5 Protection of Minors

Cericex strictly prohibits participation by anyone under 18. Age is verified at registration, and accounts remain inactive until KYC is completed.

If you have children or teenagers at home, take the following steps:

  • Enable parental controls on your device.
  • Never share your Cericex account password with anyone.
  • Always log out after each gaming session.
  • Keep payment methods out of children's reach.

If you suspect a minor is using Cericex, let us know immediately. We will investigate and take swift action.

6 Where to Find Help & Support

You never have to face a gaming problem alone. Alongside Cericex's own support team, various professional organizations are ready to help.

  • Cericex Support: Support is available 24/7 via live chat and email.
  • National Mental Health Helpline: Contact Bangladesh's national mental health helpline for support.
  • Gamblers Anonymous: An international support organization that provides free counseling.
  • Family & Friends: Talk to someone you trust about what you're going through. Don't face it alone.

Asking for help is not a sign of weakness — it takes courage. Cericex is always here for you.

Check Yourself

Ask yourself the questions below. Answer them honestly.

1

Did you spend more than your budget on gaming last month?

2

Have you gone back to playing just to recover your losses?

3

Have you hidden your gaming activity from family?

4

Has gaming caused problems at work or in your relationships?

5

Do you feel restless or irritable when you are not playing?

6

Have you been turning to gaming to escape financial stress?

If two or more of your answers are "Yes", please seek support.

⚙ How to Set Your Limits

1
Log in to your account

Access your Cericex account.

2
Go to Profile Settings

Open the "Responsible Gaming" section.

3
Choose Your Limits

Set limits on deposits, time, or losses — whichever you need.

4
Confirm

Save your limits — they take effect immediately.

✉ Contact for Support

Talk to us directly about any responsible gaming concern.

Live Chat — Active 24/7

Your identity will be kept completely confidential. There is no shame in asking for help.

FAQs

Responsible Gaming FAQ

After logging in, go to your profile settings and find the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit. Increases take effect after 24 hours, while reductions apply immediately.

Yes. When Self-Exclusion is activated, you will have the opportunity to withdraw any remaining balance in your account. Funds will be returned through the standard withdrawal process. No new deposits or gameplay will be permitted during the Self-Exclusion period.

Start by talking to them calmly and listening without judgment. You can also reach out to Cericex support as a third party — we'll advise on how best to help. For professional counseling, contact a relevant mental health service in your area.

A Cooldown Break is a short-term pause (24 hours to 30 days) that lifts automatically once the period ends. Self-exclusion is long-term (6 months to 5 years, or permanent) — it cannot be reversed before the period expires and offers a stronger level of protection.

Yes, Cericex enforces strict age verification. Date of birth is checked at registration, and your account will not be activated until your age is confirmed via a government-issued ID through the KYC process. Any account found to belong to a player under 18 is closed immediately.

Yes. The Cericex support team offers completely free and confidential responsible gaming guidance. Reach out anytime via live chat or email. We don't judge — we just help.
Start Responsible Gaming

Join Cericex — Responsibly Enjoy

Done reading our Responsible Gaming policy? Register safely now and enjoy thousands of games — entirely on your own terms.

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