Cericex — Privacy Policy

1 Introduction

Welcome to Cericex. This Privacy Policy explains what information we collect when you use the Cericex platform, how that information is used, and the steps we take to protect your privacy.

Cericex is a licensed online gaming platform. Our commitment goes beyond providing a safe and entertaining gaming environment — we treat every member's digital privacy with equal importance. This policy is the formal record of that commitment.

By accessing cericex.vu or using Cericex's services, you are considered to have accepted the terms of this Privacy Policy. We recommend reading this policy in full before registering.

2 What Information We Collect

Cericex collects different types of data for different purposes. The information collected depends on how you use the platform.

a. Information provided directly at the time of registration:

• Full name and date of birth
• Email address & password (encrypted)
• Phone number and residential address
• National ID or passport number (for KYC purposes)
• Payment method details (mobile banking number or bank account information)

B. Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming Activity & Transaction History
• Login and logout time and date

C. Transaction Information:

Details of every deposit, withdrawal, and gaming transaction are retained for security purposes and to comply with Anti-Money Laundering (AML) regulations.

3 How Information Is Used

Cericex uses collected data for specific, transparent purposes only. Your data is never used for any other purpose without your consent.

• For account creation, management, and verification.
• To process deposits, withdrawals, and gaming transactions.
• To deliver a personalized gaming experience based on your preferences.
• To keep you informed about promotions, bonuses, and special offers (with your consent only).
• To detect and prevent fraud, money laundering, and other illegal activities.
• To monitor gaming behavior and ensure responsible gaming.
• To meet legal and regulatory compliance requirements.
• To provide customer support services.
• For technical development and testing of the platform.

4 Who Information Is Shared With

Cericex never sells your data. However, limited information may be shared with trusted third parties in certain circumstances:

• Payment Processors: Financial information required to process transactions.
• Game Software Providers: Minimal data required for a seamless gaming experience.
• KYC Verification Services: To verify your identity.
• Regulatory Authority: When required by a government authority or court order under a legal obligation.
• Anti-Fraud System: With specialized agencies for the prevention of fraud and cybercrime.

Every third party operates under a strict data protection agreement with Cericex. They may not store or use your data independently — they are granted limited access solely for specific tasks.

5 Cookies Policy

The Cericex website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Collects anonymous statistics to help identify issues on the site.
• Functionality Cookies: To remember your language preference and other settings.
• Marketing cookies: To show you relevant promotions — you can opt out at any time.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.

6 Data Security Measures

Cericex uses industry-leading technology to protect your data. Our security framework consists of the following layers:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Sensitive data (passwords, payment details) is stored using AES-256 encryption.
• Two-factor authentication (2FA) is available for all members.
• Real-time fraud detection system.
• Regular third-party security audits.
• Firewall and intrusion detection system.
• Data backup and disaster recovery planning.

7 How Long Information Is Retained

Cericex does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the designated retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8 Your Privacy Rights

Every Cericex member has specific rights over their own data. We fully respect these rights, and you may exercise them at any time.

9 Protection of Minors

Cericex strictly prohibits registration by anyone under 18. Our platform is exclusively for adults.

• Age is verified at the time of registration.
• Accounts will not be activated if age verification fails during the KYC process.
• If we become aware that a member is under 18, their account will be closed immediately.
• Any data found to have been collected from a minor will be deleted immediately.

10 International Data Transfers

Cericex is an international platform. Your data may be stored or processed on servers in various countries as required for platform operations.

Regardless of where data is stored, Cericex ensures that:

• Adequate data protection measures are in place in that country or on that server.
• Third-party providers comply with international data protection standards.
• Applicable contractual safeguards and protective measures are maintained for all international transfers.

11 Changes to the Privacy Policy

Cericex may update this Privacy Policy from time to time. When a significant change is made:

• Advance notifications will be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.
• A separate notification will be displayed at login for any significant changes.

Continued use of Cericex after any updated policy takes effect will be considered acceptance of the new terms. We recommend visiting this page regularly.

12 Contact & complaints

If you have any questions or concerns about this Privacy Policy, please contact our dedicated privacy team.

• Email: [email protected]
• Subject: Send us a message with the subject "Privacy Policy Request".
• Response time: Typically within 3 business days.
• Language: You can reach us in Bengali.

If you remain unsatisfied after contacting us, you may file a complaint with the relevant data protection authority. Cericex is always ready to cooperate.